Delivery Information

At Berry Production, we understand the importance of timely delivery, especially when you’re eagerly awaiting the arrival of your holiday controller cases. We strive to ensure that your order reaches you as quickly and efficiently as possible.

Delivery Charges

Delivery charges are calculated based on the size, weight, and destination of your order. We believe in transparency, so the exact shipping cost will be displayed during the checkout process before you finalize your purchase.

Delivery Times

Once you place your order, it will be processed within 1-2 business days. Standard shipping typically takes 3-7 business days within the United States. Please note that delivery times may vary depending on your location.

You will receive an order confirmation via email shortly after placing your order. This email will include an estimated delivery date and a tracking number, allowing you to monitor the progress of your shipment from our warehouse to your door.

Returns and Exchanges

At Berry Production, your satisfaction is our priority. We take pride in the quality of our products, and we want you to be completely satisfied with your purchase. However, we understand that sometimes you may need to return or exchange an item.

Return Policy

If you are not satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange, provided that the item is in its original condition and packaging. To initiate a return, please contact our customer service team at support@berry-production.com, and they will guide you through the process.

How to Return an Item

1. Contact Us: Reach out to our customer service team.
2. Prepare Your Return: Repackage the item securely, including all original packaging, parts, and accessories.
3. Ship the Return: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping method to ensure the safe return of your item.

Refunds

Once we receive your returned item and verify its condition, we will process your refund. Please allow 5-7 business days for the refund to be credited to your original payment method. You will receive an email notification once your refund has been issued.

Exchanges

If you wish to exchange an item, please contact us with the details of the item you wish to exchange and the new item you’d like. We will process the exchange once we receive and inspect the returned item.

Important Notes

• Shipping charges are non-refundable, except in cases where the return is due to an error on our part or a defective product.
• Customized or personalized items are non-returnable unless there is a defect or error in the product.

We are committed to making your shopping experience with Berry Production as smooth and enjoyable as possible. If you have any questions about our delivery or return policies, please don’t hesitate to contact us. We’re here to help!